Super Compliance Officers and Compliance Officers can lock chat rooms to restrict their use when necessary. When a room is locked, it is immediately deactivated and room owners are prevented from reactivating it.
To lock a chat room, navigate to All Conversations in the Admin Portal under Compliance (Figure 1):
Title 1
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Title 2
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Title 3
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Title 4
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Figure 1 All Conversations
Select the room you want to lock and in the corresponding Conversation Detail window, select Lock (Figure 2):
Figure 2 Lock
Enter a Justification and select Lock (Figure 3):
Figure 3 Lock
You will receive a confirmation that the room is locked and the status will change to Locked.
Further information on locking chat rooms can be found here.